Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how BestControl Heaters collects, stores and processes your personal and other data that may be collected for the purposes of statistical analysis.

Filipe Rocio dos Santos Rodrigues, headquartered at {tax address}, NIPC 218 148 070 is responsible for the website www.bestcontrolheaters.com, is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all rules laws and regulations in force.

 

BestControl Heaters reserves the right to update and change its Privacy and Cookies Policy from time to time to reflect any change in the way our customers' personal data are processed or in legal terms. At BestControl Heaters, the most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable to check it periodically to check for any updates or changes.

 

GUIDING PRINCIPLES

 

The main objective of this policy is to consolidate the relationship of trust and proximity between BestControl Heaters and their customers. It also aims to demonstrate transparency in the treatment of the data collected and inform all customers of their rights and how they can exercise them, as holders of personal data.

 

LEGAL BASE

 

BestControl Heaters acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection - GDPR) and applicable data protection legislation, in all processes involving the treatment of personal data.

 

According to the Agreement with the GDPR, personal data defines: "Any information relating to an identified or identifiable natural person (" information holder "); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person. ”

 

DATA PROTECTION

 

We use various measures that aim to guarantee the security of the information collected, the protection of the personal data collected, prevent the unauthorized use, alteration or access, the unauthorized disclosure, loss or destruction.

 

As a data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and ask the store to export or delete it.

 

THE DATA THAT ARE COLLECTED I.

 

Customer registration or purchase

 

When registering or purchasing at BestControl Heaters, the following data is collected: e-mail, name, address, postal code, location, telephone and TIN. The data collected through the customer's purchase process will be processed automatically and are used to process orders such as dispatching orders or issuing invoices.

II. Newsletter

When registering for the BestControl Heaters Newsletter, the following data is collected: name and e-mail.

 

III. Contact form

 

BestControl Heaters may also request personal data in the contact forms, namely, the name, e-mail and other information that the visitor provides.

 

IV. BestControl Heaters Navigation

 

Data related to navigation in the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.

 

PURPOSE WITH WHICH THE DATA COLLECTED

 

Personal data is collected and processed with a view to fulfilling the following purposes:

 

Service provision:

 

● Compliance with tax obligations;

● Shipment of orders;

● Order handling;

● Invoicing;

● Resolution of problems such as the cancellation, return of products or refund of the value of the products and / or service in accordance with the law in force;

● Customer support: clarification of doubts about products, the operation of BestControl Heaters or any other question requested by the customer;

 

Direct Marketing (eg e-mail marketing):

 

In order for the customer to be up to date on order status or any news at BestControl Heaters, we can send emails and / or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on the processing of registered orders.

 

For marketing purposes, at BestControl Heaters we may consider and use certain data such as products viewed, products on wishlist or left in the abandoned cart.

 

Marketing communications are made after and with the customer's prior consent. In any case, BestControl Heaters seeks to ensure that the information and data collected and